Shipping policy

Shipping and Delivery

At Soulful Threads, we know how exciting it is to receive your order, and we do our best to dispatch all orders within 24–48 hours of your processed payment. Please note: orders are processed Monday to Friday. Any orders placed on weekends or public holidays will be processed the next business day. All orders ship from Queensland, Australia, using eco-conscious packaging.

Shipping Options

Australia Post – Domestic

  • Standard Shipping: Flat rate of $12 AUD (allow 2–8 business days)
  • Express Shipping: Flat rate of $18 AUD (allow 1–4 business days)
  • Free Standard Shipping: On all orders over $130 AUD
  • Seasonal Delays: During peak periods or public holidays, shipping may take longer than usual. If delays occur, we’ll notify you via email with an updated timeframe.

International Shipping
We offer international shipping to select countries. Rates and delivery times are calculated at checkout based on your location and selected shipping method. Please allow extra time for customs processing, where applicable.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can monitor your delivery status.

Delays and Lost Packages

While we do our best to meet delivery estimates, please be aware that shipping times may be affected by factors beyond our control, including carrier delays and customs clearance.
If your parcel is lost in transit, please contact Australia Post (or your local postal service for international orders) with your tracking number. If further help is needed, reach out to us at support@soulfulthreads.au, and we’ll do our best to assist.
Note: We are not liable for packages marked as "delivered" or for delays caused by incorrect shipping information.

Shipping Address

Please ensure your shipping address is accurate and complete. Soulful Threads is not responsible for delays or lost packages due to incorrect address details.

Sustainable Packaging

We are proud to ship all orders using eco-friendly, recyclable packaging to align with our commitment to mindful, conscious living.

Need Help?

For any shipping-related inquiries, please email us at:
📩 support@soulfulthreads.au